Welcome to Our Help Site

Important

2 articles in this Topic

Policy

4 articles in this Topic

Shipment

5 articles in this Topic

Orders

5 articles in this Topic

Payment

1 article in this Topic

What currency is used in this store? What about exchange rates?

Pre-Order

2 articles in this Topic

If I buy “Pre-Order” and “In-Stock” items together, when will my order ship?
When will my pre-order be charged on my credit card or PayPal? Now or on the release date?

Product & Stock

1 article in this Topic

When will this item be restocked, or when will pre-orders start?

Other Question

1 article in this Topic

Is JYW POKECA a Pokémon Gym Store? Do you sell Pokémon Center / Gym exclusive items?

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