Welcome to Our Help Site

• Brazil : Tax Code Needed in DHL Shipment
• Italy : Tax Code Needed in DHL Shipment
• UK : We can't ship to UK due to the revision of UK VAT law in 2021
• US : DHL doesn't support P.O.BOX / APO Address

• Condition Policy
• Custom Duty Policy
• Inquiry Policy
• Prohibited
• Refund / Return Policy

• About Combined Purchase? or change my order ?
• Attention for DHL Shipping
• Can you ship to my address in Japan?
• Can you ship to my country ?
• How long it takes to my country?
• How long it takes until you ship my order ? ( Handling Time )
• What shipping methods available??

• Custom Duty Policy
• How can I pay ?
• What is the currency in this store ? And how about the exchange rate?

• Cancellation by our fraudulent order detection system
• Can I buy your items to sell them on my store ?? and any discount available for bulk purchase?
• Can I cancel my order ?
• Can I change the shipping address after I placed order ?
• Does it come with a promo card?
• I haven't received my Confirmation Email. ( or notice of shipped )
• My order was automatically cancelled,, It seems that my account has been blocked.

See all articles in Orders →

• Can I add orders to my pre-order that has not been shipped yet?
• If I buy "Pre-Order Item" and "In Stock item" together, When my order will be shipped out ? (or Multiple pre-orders with different release dates)
• When Pre-Order charged on my Credt card or Paypal ?? Now or Release Date ?

• Please send me notice when this popular item restocked ?
• When that item will be restock or When Pre-Order of that item will be started ??
• Why is the number of items in my cart limited?

• About commercial collaboration (YouTube channel, Instagram, etc.)
• I cannot login to my account.
• Is JYW POKECA a Pokémon Gym Store? and Do you offer resells of Pokemon Center / Gym limited edition products?