About our response to orders exceeding the purchase limit

Unfortunately, we receive many orders each time that do not comply with our quantity limit, and we spend a lot of time canceling them.

If you order more than the limit, regardless of the reason, all orders will be canceled and future use will be refused.

The same will apply if we determines that the account, address, or IP address has been falsified in order to order more than the limit. And we will cancel all orders that the delivery location and IP address are far apart.

In addition, despite the fact that customers have ignored our terms of service to get more than the limit of purchase, we receive a large number of inquiry emails each time.We will not reply to inquiries with the following contents. Also, that email address will be blocked, so please refrain from sending the same email over and over again.

  1. Inquiries about why the order was canceled, even though the order exceeded the limit. 
  2. Complaints about account freeze despite violating our terms of service (cancelling popular items, ordering more than the limit, etc.)
  3. Inquiries requesting that the number of items be changed to the appropriate number because the number of items has exceeded the limit by mistake

If you do not agree with any of the above, please refrain from ordering. This will apply until the extreme shortage of Pokemon cards is resolved. Will update again when it's fixed.

Thank you for understanding.

Nov 11, 2023

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