General Responsibility
Customs duties and import taxes are entirely the buyer’s responsibility. When you place an order, you agree to this Custom Duty Policy. These charges are determined and collected by your country’s customs authorities, and they are not revenue for our store.
Invoice Declaration
We always declare items at their full price and mark them as commercial shipments. We cannot under-value items or mark them as “gift” under any circumstances. Our store is officially registered as a business and must comply with international trade laws.
Customs Duties by Country/Region
[USA]
All shipments are handled by FedEx on a DDP (Delivered Duty Paid) basis. Customs duties are calculated at checkout and must be paid in advance. A FedEx Clearance Fee is also included in the shipping cost.Duties are calculated using Avalara's cross-border compliance system to ensure accuracy. These charges are assessed based on the country of origin, not the shipping country (Japan). Once payment is made at checkout, you are considered to have agreed to these charges. No negotiations or disputes will be accepted afterward.
[Canada]
Customs may collect GST and, depending on the province, additional PST or HST.Shipments are handled on a DDU (Delivered Duty Unpaid) basis. Duties and taxes are not included at checkout and may be charged upon delivery or afterward by FedEx or local customs authorities.
[EU Countries]
Imports are generally subject to VAT and, in some cases, customs duties as determined by EU regulations. Shipments are sent on a DDU(Delivered Duty Unpaid) basis. Import VAT and customs duties are collected by your local customs office or courier service at the time of delivery or later billing.
[Australia]
Imports are generally subject to GST and may also include additional customs processing fees.Shipments are sent on a DDU(Delivered Duty Unpaid) basis, and GST/duties must be paid to customs or your courier when the parcel arrives.
[UK (United Kingdom)]
We do not support the UK VAT collection system for orders under GBP 135. Please place orders above GBP 135. Orders below this amount will be cancelled. For orders above GBP 135, shipments are sent DDU and any VAT or duties must be paid upon delivery.
[Other Countries]
For all other destinations, shipments are sent on a DDU(Delivered Duty Unpaid) basis. Customs duties and taxes, if any, will be determined and collected by your local customs office or courier service.
Disputes About Duties
USA (DDP :Delivered Duty Paid): Duties and fees displayed at checkout must be paid before shipment. By completing payment, you agree to these charges. We cannot accept any claims, disputes, or refund requests after checkout. If you do not agree, please refrain from completing payment.
Other Countries (Delivered Duty Unpaid): Any disagreement regarding duties or taxes must be resolved directly with your local customs office or courier. Our store cannot intervene in these processes.
Attention
Even in cases where returns or refunds are issued due to manufacturer faults or our error, any customs duties or taxes you paid at import will not be refunded by our store. The act of importation itself has already occurred. If you return the product, you may apply for a refund of duties directly with your customs office, but we cannot provide support in that process.If you are not willing to accept this risk, please refrain from placing an order. For details on returns and refunds, please see our Return/Refund Policy.