We can accept the return. The return is sorted to 3 kinds.
1.Your responsibility - Return cost is paid by you.
You need to ask to us within 7 days since the pack arrived at your hands.
Change mind, not reading the description, or mistake purchase etc...the reason of return is not on us.In this case you need to pay return cost.
After receive the pack, we will refund money excepting initial shipping cost.
If you have opened Brand-new sealed items, we can't accept return by any reason.
2.Our responsibility - Return cost is paid by us.
You need to ask to us within 7 days since the pack arrived at your hands.
Damaged items etc..the reason of return is on us.
In this case we pay return cost after receive the pack.
We can cover the return cost within $20, if it will be over $20, you need to pay the difference. Please keep the receipt of shipment.
And to return or refund, you need to show the pictures or video to show the defect to us, please understand and cooperate with us.
3. The return by DHL. The reason of : "Unclaimed" , "Refused" ,"Insufficient Address(including Unknown/Moved) " **
If you don't receive DHL Shipment by your reason "Unclaimed" , "Refused" ,"Insufficient Address(including Unknown/Moved) "etc, sometimes the pack is not returned to us and just discarded by DHL, in this case we can't refund any money. Or even if DHL returns the pack to us , we will refund only 80% of the item price. (We need to deduct 20% Fee) And we are afraid we will refuse your future use in both case.
***Important : In the case you didn't get any Notice from DHL.
Rarely tracking shows "Unclaimed or Notice Left(Retention)..etc", even if you didn't get the notice.Please check the tracking status often by yourself, because when your pack is returned to us or discarded by "Unclaimed or Notice Left(Retention)", we can't accept the reason you didn't receive any notice.Because we have to rely on official tracking results for fair judgement.