General Cancellations
Orders cannot generally be canceled once placed.If you contact us before your order has shipped, we may be able to cancel it.If shipping has already been arranged, cancellations and refunds will not be accepted.
Refund Processing
PayPal refunds are usually reflected immediately.Credit card refunds may take 5–10 business days to appear on your account after the refund is processed. Please understand that refunds are not instant.
Return/Refunds and Issues
[Customer-Initiated Returns]
Not accepted under any circumstances, even if you return at your own expense.
[Initial Defects (Manufacturer Responsibility)]
Must be reported within 7 days of delivery.Defects must be documented with photos or video showing both the issue and the order number with a visible timestamp.Replacement shipments are not available. Only refunds exclude shipping costs and customs duties.
[Store Errors (Packing Mistakes, Wrong Item)]
Must be reported within 7 days of delivery.We will reship the correct item at our cost, including duties, if available.If a replacement is not possible, a refund will be issued.
[Carrier Returns / Lost Packages]
If the return is due to the customer (e.g., refusal, absence, incorrect address), no refunds will be issued, including duties.
If the return or loss is due to the carrier (e.g., misdelivery, confirmed lost package), we will process a refund including duties (for DDP shipments) or reship if stock is available, after the carrier’s official investigation.
[Customs Inspection / Shipping Damage]
We cannot provide compensation for products opened or damaged due to random customs inspections.For FedEx shipments, we cannot take responsibility for minor damage caused during international transit.If items are damaged during shipping, please open the package, take photos of the damaged cards, and report the number of damaged cards for compensation. Our warranty is considered strictly on a playing base. This means compensation is provided for damaged cards only, and there is no compensation for damage to boxes or carton cardboard.
Important Notice
All cases are handled strictly in accordance with this policy. If a chargeback is filed despite our compliance with the policy, or if a chargeback is initiated without contacting us, you will be permanently barred from using our store. Please note that we will not accept chargebacks.