Policy
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About our response to orders exceeding the purchase limit
Unfortunately, we receive many orders each time that do not comply with our quantity limit, and we spend a lot of time canceling them. If you order more than the limit, regardless of the reason, all orders will be canceled and future use will be refused. The same will apply if we determines tha... -
Cancellation by our fraudulent order detection system
If our system determines that an order may be fraudulent, the order may be cancelled and the account will be suspended.This means that even if you are not placing a fraudulent order, we may cancel your order if your order meets our criteria. Below are some examples of cases where there is a risk... -
Our store labels products with the following types: You can see them at the beginning of the product title. NEW: Not Opened.Basically Sealed. Purchased from authorized distributors. Un-Used: Not Sealed. Not played. Including the stocks purchased from consumers. Regarding Single Cards : We have ...
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In our store,Customs Duties is completely "buyer’s responsibility”. You may be charged for handling fees and Customs Duties. Any Customs Duties on a parcel must be paid by the person receiving the parcel. We have no control over these charges and we can’t tell you what the cost would be, as custo...
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Inquiry Policy Pokémon cards are very popular and our customers visit our store for a variety of purposes. Therefore, we often receive inquiries that we cannot possibly respond to, such as impossible requests, one-sided requests, and aggressive negotiations. We are very sorry, but it takes us a...
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1.Dispute We always do respond to all troubles such as non-delivery or product defects. The customer can at least request a return. We will accept it in any case. The procedure is as described in our return policy. Or if not delivered, we will offer the investigation to delivery company and if t...
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We can accept the return. The return is sorted to 3 kinds. 1.Your responsibility - Return cost is paid by you. You need to ask to us within 7 days since the pack arrived at your hands. Change mind, not reading the description, or mistake purchase etc...the reason of return is not on us.In this ...