We always do respond to all troubles such as non-delivery or product defects.
The customer can at least request a return. We will accept it in any case.
The procedure is as described in our return policy.
Or if not delivered, we will offer the investigation to delivery company and if the pack is lost, we will refund all.
The customer has no reason to suddenly open dispute.
So we will treat a customer as a scam if suddenly makes a dispute. And any future use will be refused.
2.Not factual slander / Verbal abuse and foul language
Anyone can freely express their opinions about our store anywhere.
However, if that is not true, we will consider that the customer has interfered with our business and will refuse further use.
And if there is any abusive language or foul language(including any dirty words, All caps sentence), If you are too excited, furious from the start, and unlikely to have a calm discussion,
you will not be allowed to use the site without notice. All orders will be cancelled.
We reserve the right to decide that.
Unreasonable one-sided requests for your wishes to our store are prohibited.For example,
>Please sell me 6 boxes, even though I couldn't buy them because they were sold out.
>I've done a lot of shopping so far, so please somehow prepare 12 boxes for me.
>Please do something about the fact that you guys are always out of stock and I can't buy them.
We will not reply to messages with such requests. And we will refuse any further purchases and close your account without notice. It means we consider it a nuisance.
Because we don't have time to respond and it will interfere with other business.
4.Over the Limit of Purchase Quantity
If you purchase significantly more than the quantity limit, we will assume that you are buying for resale and all orders will be automatically cancelled,even if you are buying on behalf of a friend.
After that, your account will be locked and you will not be able to use our shop. In addition, we will not respond to any further inquiries.>More details here