Orders

  • Cancellation by our fraudulent order detection system

    If our system determines that an order may be fraudulent, the order may be cancelled.This means that even if you are not placing a fraudulent order, we may cancel your order if your order meets our criteria. Below are some examples of cases where there is a risk of cancellation for your referenc...
  • Can I buy your items to sell them on my store ?? and any discount available for bulk purchase?

    We may set a limit on the number of items that can be purchased for popular products. However, there are often customers who intentionally purchase more than the limit, for example by using a different account. In such cases, we will unilaterally cancel the order without notice. You will not be ...
  • Can I cancel my order ?

    We do not accept any cancellations in any reason. Please consider carefully before purchasing. If you still want to cancel, please let us know. If our store has not yet started preparing for shipment when we read your message, we will accept your cancellation, but you will not be allowed to use ...
  • Can I change the shipping address after I placed order ?

    Unfortunately you can't change the address after you placed order from your side. Only from our side, it can be fixed. So please send a message with your Order No. and Correct shpping address. ( If you change the shipping address in your account page, it will be reflected from next purchase. It i...
  • Does it come with a promo card?

    We think we can give promo card only for "pre-orders". Normally, the promo will come with our first sale. (it will not come in "Reproduce" or "Restock") However, there is no prior commitment with the manufacturer or distributor that for sure we will get the promo at full amount. This is always i...
  • I haven't received my Confirmation Email. ( or notice of shipped )

    "Order confirmation" and "Shipped" emails are automatically sent from our system. Sometimes automatic emails are into junk inbox, please check there first, If you can't find them also in the junk box, it means your mail provider blocking our automatic emails. In this case it's difficult to send ...
  • My order was automatically cancelled,, It seems that my account has been blocked.

    If your account is considered a bot and your order is cancelled, your account will be blocked at the same time. We need to block the account first, because if we cancel bot-order without blocking, the bot will activate and purchase that canceled inventory again, and repeat it forever. If you ar...
  • This is a Gift to my Friends..

    >>This is a Gift to my Friends.. If you would like this to be "gift-wrapped", then we are sorry but we do not offer wrapping services. Also, if you are asking us to mark a commercial invoice as a gift, we are unable to do so. The meaning of "Gift in the Commercial Invoice" is that we are ...
  • Will I be getting a sealed carton case if I were to order 20 (or 12) boxes?

    Our DHL shipping rates are contracted and are considerably lower than regular rates. As a condition of this, we have a rule that shipments must be placed in a yellow flyer of A3 size or smaller provided by DHL. If the shipment is not placed in this flyer, the contracted rate will not be applied....