Orders
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Orders cannot generally be canceled for any reason. Please consider your purchase carefully before checkout. If your order has not yet been prepared for shipping, we may be able to accept the cancellation. However: Cancellations of large orders or popular sold-out items may result in restriction...
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Can I change the shipping address after placing an order?
You cannot change the shipping address yourself once the order is placed. If necessary, please contact us with your order number and the correct address, and we may be able to update it from our side. Changes made in your account settings only apply to future orders, not existing ones. We check ... -
I haven’t received my confirmation or shipping email.
Our system automatically sends both order confirmation and shipping notification emails. First, please check your spam/junk folder. If you still cannot find the emails, it usually means that your email provider is blocking our automated messages. The most common providers with this issue are: y... -
Does my order come with a promo card?
For products where the manufacturer includes promo cards, our initial allocation almost always comes with them. However, promo cards are provided to us by distributors, and we cannot guarantee the exact quantity in advance. In rare cases, such as when the manufacturer prioritizes physical stores,... -
Why was my order automatically cancelled? (Fraudulent order detection system)
Our store uses an automated system to detect and prevent fraudulent orders. If your order matches certain risk factors, it may be automatically cancelled. This can sometimes happen even if you are not placing a fraudulent order. Examples of risk factors include: Billing address does not match th...